Adobe has responded to criticism regarding the high international prices of its Creative Suite 4 (CS4) software by saying that the difference was due to many factors, and particularly the "economies of scale of doing
business in the US".
ZDNet.com.au sister site ZDNet.co.uk recently reported that the CS4 Master Collection flagship product will cost £2,313.58 in the UK,
according to Adobe's pricelist, and just US$2,499, or £1,358, in the
US: a saving of over £1,000. The price hike has also been felt by Australians.
Last year, the issue also also caused criticism at the launch of
Creative Suite 3.
ZDNet.co.uk approached Adobe for comment on its original report
about the CS4 pricing discrepancy, but the company said it was
unable to comment at that time. Late last week that comment was
forthcoming, and the company explained the reasoning behind the
high price in the UK.
Deciding on the pricing was "a challenge for us" said Dave
Burkett, vice president, business operation, creative solutions at
Adobe. "We really talk to our customers to get the pricing
right," he said.
One factor was the relative "cost of doing business in the two
countries", according to the executive: "We want to make sure that we are
giving them the best products and at the right price."
There were two main factors, Burkett said. The first factor was
"the cost of doing business in each country and in the US we get
economies of scale", he said. "For example, there are many more
resellers in the US than there are in the UK and in other
countries." The cost of doing business varied, he said, and there
was a significant difference in that cost "between say, London and
Milan", he said.
Also, Adobe marketed its products directly to the customer, and
Burkett said that, in the UK, the company was running the Creative
Pro Expo in London over three days later in the month, together
with major exhibitions and presentations of the new CS4 software at
seven other venues in the UK and Ireland.
These were expensive to
set up and organise, Burkett said. He also pointed out that CS4 was
available in the UK "at exactly the same price as CS3 was and
there are many more features in CS4", he said.
The second major factor, said Burkett, was that "there is a
difference in the perceived value of the product" between
different countries. "We reach out and try to find out what that
value is and why," he said.
In addition, as part of the launch activities around CS4, Adobe
was introducing some special prices on some of the individual Adobe
products, said Burkett. Photoshop, for example, will lower its cost
by £197 while the promotion lasts, which is until the end of March
2009, according to Adobe.
One point Adobe wanted to clear up was the actual price it was
charging. The price of the flagship Master Collection was £1,969
excluding VAT (tax), and £2,313.58 including VAT, and not ex-VAT as