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AOL Australia suffers email failure

Australian AOL users suffered an email holiday last month as a billing glitch locked them out of their AOL.com email accounts.
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Written by Suzanne Tindal on
Australian AOL users suffered an email holiday last month as a Primus billing glitch locked them out of their AOL.com email accounts.

The problem started in late December, according to a statement put out by the company, after Primus Telecom, which bought AOL|7 in 2004, carried out an upgrade of its billing system. The upgrade "threw a few people off the side", a spokesperson for the company said.

ZDNet.com.au readers first flagged the problem in early December, expressing frustration at what they said was a lack of information coming from AOL on the issue.

The spokesperson maintained that only a small number of users were affected and that the problem should have now been rectified for most customers, with no calls on the issue being fielded this week.

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