Billing services provider Multibill has
signed a multi-million dollar contract with IBM that will see it
use offsite virtual servers to provide client billing services.
The Brisbane headquartered company will
have its Peace 8 (Multibill's billing system), Oracle and
Formfill applications hosted by IBM's data centre in Sydney's
north west as part of a five-year deal.
In the same way it charges utilities and government agencies a
per-usage fee for its billing services, Multibill will pay IBM
based on the number of customer bills processed.
The companies would not disclose the baseline value of the
contract, but Jacqueline Clarke, chief executive officer of MultiBill, said it was worth well over AU$5million.
Clarke also said about half a dozen vendors' data centre offerings were
considered before choosing IBM.
The new arrangement allowed many utility customers the chance
to bypass an expensive overhaul of billing systems spurred by the
deregulation of the energy market, she said.
"We can charge them through their operating budget, we own the
software, and they effectively rent it from us."
IBM will also install back-office servers for Multibill, and
IP telephony based on Cisco's Call Manager and Unity
MutiBill is upgrading its existing inbound call centre to
about 50 seats, according to Clarke.