Blue Nile's Web 2.0 diamond search tool

Millennials demand more social media engagement in exchange for loyalty

Social media is at the crossroads of customer experience and customer satisfaction –- and all businesses need to have a strong social presence. But how loyal are millennials? ...
Digital transformation: Doubt and disillusion creep in as progress stalls

Companies are finding it harder to complete digital transformation projects once they realise their true scope and cost.
Zoom CEO strives for sustainable customer happiness

A top Silicon Valley leader explains how to build a company based on customer experience. Lessons include hiring, culture, and placing customer satisfaction before higher profits. ...

Two thirds of US consumers say Government should do more to protect data privacy

In the wake of breaches, US consumers are concerned more than ever about their data.
Your next tech career stepping stone? Why CIOs should consider non-executive roles

Taking on a new project outside of the day job could have some surprising consequences.
Workforce data has promise and a good bit of peril, says Accenture

The good news is that employees are open to companies collecting data on them if it'll improve their well being and productivity. The bad news is that employees are worried about privacy ...

Canon Brazil appoints new leadership

Masaharu Choki takes the helm after 15 of unchanged leadership with "high expectations" from top management.
Safe to buy refurbished devices? Why this startup thinks it's better than buying new

Startup Back Market believes it's changing consumers' perceptions of refurbished products.
No-deal Brexit will hurt us and we're not ready, say tech companies

Despite the growing risk of a no-deal Brexit, many tech companies don't know how to prepare themselves -- or even whether they can.

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