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BMC takes Remedy suite to SaaS model

BMC Software made its latest move toward software-as-a-service by taking its Remedy IT management suite to the cloud.
Written by Larry Dignan, Contributor on

BMC Software made its latest move toward software-as-a-service Tuesday by taking its Remedy IT management suite to the cloud.

BMC, which provides IT management and automation software, has been moving its products to the cloud. In a nutshell, BMC customers are keeping their on-premise software suites, but expanding their licensed seats via SaaS.

Paul Avenant, vice president of products, said BMC's customers "are looking for more flexibility" and eyeing SaaS as an option to expand. In this scenario, a BMC customer uses the on-premise software, but adds additional licenses via the SaaS model. Ultimately, BMC expects 15 percent to 20 percent of its customers to be on a SaaS model in three years. That projection lines up with Gartner estimates.

According to the company, the Remedy suite's full functionality will be ported into a SaaS model, including ITIL processes, service desk workflow and service level management capability. The SaaS version of Remedy, officially dubbed BMC Remedy ITSM On Demand, will tie into BMC's configuration management database that tracks the technology components within an enterprise.

The move to take Remedy to the cloud comes a few months after BMC teamed up with Salesforce.com to take its BMC Service Desk Express to the Force.com platform. The SaaS version of Remedy will be available in the second quarter. Pricing hasn't been announced yet.

Here's a look at some of the screenshots:

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