BMC Software's IT service management offering, Remedy onDemand, has won the trust of multinational second-hand goods trader Cash Converters, which yesterday revealed it will use the platform to manage business service incidents across its 310 outlets in both Australia and the UK.
Founded in 1984 as a single store in Perth, Cash Converters International grew through franchising. It started to expand into other Australian states in the early 1990s, before successfully approaching foreign markets. Presently, the company is listed on the Australian and London stock exchanges with more than 600 stores in 21 countries and is in the process of creating a service desk with at least 18 agents internationally.
The company said in a statement that it chose BMC's Remedy OnDemand SaaS solution because it offered functionality, Information Technology Infrastructure Library (ITIL) compatibility and the option of multi-tenancy to integrate with other global sites.
Cash Converters managing director Barry Eldred said BMC was chosen after a competitive tender process.
"We looked at a number of service management solutions and selected BMC Remedy OnDemand because it was the best strategic fit with the current and future needs of our operations," he said.
BMC's Remedy OnDemand is a software-as-a-service-based offering, which the company touts as providing integrated ITIL-compliant incident, problem, change, asset and knowledge management processes.