In a brief email sent to customers at 10:45PM EST, Verified Identity Pass notified its 250,000 customers that the CLEAR service was no more (click on photo to enlarge)
Well I can't say that it was unexpected, but it's definitely a bummer.
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Citing an inability to negotiate an agreement with a large creditor to continue operations, Verified Identity Pass, which runs the CLEAR service which helped speed registered travelers through TSA security lines 18 airports in the United States, announced that it was going out of business.
In a statement Tuesday, June 23rd 2009, former CEO Steven Brill said the following regarding the fate of the company:
Although I have had no role in the management of Clear since February, when the investors who led a round of financing in 2008 decided to take control of the company, I am deeply saddened for Clear’s dedicated staff and loyal customers that the company has ceased operations.I can only speculate about the causes of the company’s demise. What I do know for sure, however, is that the need for intelligent risk management hasn’t diminished and that programs like Clear should have a role in our future, as we try to use common sense to balance security needs with freedom and the free flow of commerce."
The CLEAR service was known for its special security lanes in airports which allowed its members to bypass long lines and proceed directly to the screening process, which was enabled by background security checks and advanced biometric fingerprint and retina scanning technology used to authenticate the identity of the service subscribers. CLEAR had approximately 250,000 subscribers.
Also Read: Expedited Airport-Security Service Shuts Down (CNET)
CLEAR had a number of issues during its operation that may have contributed to its demise, such as the obstruction of its use by Continental Airlines at Newark Liberty Terminal C, and a widely-publicized incident in which the company misplaced a laptop computer which had personal information from over 30,000 CLEAR members stored on it at San Francisco International Airport. The laptop was eventually found, but the incident may have seriously damaged the company's reputation and harmed its ability to secure additional members and add additional airports. Lengthy negotiations with various airports to add the special lanes also contributed to the service's woes.
I personally was a user of the CLEAR service and while I found that I was only able to use it in a few cities I traveled to, the time reduction on line at TSA security in the airports I used it at was significant, such as at Atlanta's Hartsfield-Jackson (ATL) and at San Francisco International (SFO). Here's hoping that the concept and the idea of a registered traveler for accelerated screening doesn't die with the company. I'm thinking that a large credit card company such as American Express would do well by buying up the assets of CLEAR and restarting it as a value added service for Gold/Platinum/Corporate members.
Are you a CLEAR member and sad to see the service go? Talk Back and Let Me Know.