Subscribers of the service are able to access their e-mail, voice and fax messages from a single mailbox, wherever they are -- using virtually any device, including their home or work phone, mobile handset, fax machine or PC.
The rich media conversion capabilities of Comverse's unified messaging solution will enable subscribers to retrieve their messages in whatever form is most convenient, at the time. For example, subscribers have the option to receive a short text message to their mobile phone with the header of the email message or have the email header read back to them over the phone using text-to-speech technology. In addition, subscribers may also redirect the email message to a fax machine.
Subscribers to the service can be notified of new messages wherever they are on virtually any device, including notification to the subscriber's pager or through an outdial to another telephone number. Subscribers may also receive notification of new messages via short text messages delivered directly to their mobile handset. Subscribers will have the added benefit of choosing their notification method of preference, or be notified of new messages by all methods simultaneously.
The service also allows subscribers to have messages from both the wireline and wireless phone deposited into a single mailbox. This is possible thanks to Comverse's fixed-mobile integration call flow developed for Singapore Telecom.
The combination of unified messaging with a fixed-mobile integrated call flow will enable subscribers to personalise their service by allowing them to record multiple greetings. For example, callers to the subscriber's fixed phone may hear one greeting, while callers to the subscriber's mobile phone could hear another greeting.
Itsik Danziger, President and Chief Operating Officer of Comverse Network Systems, said: "With the successful implementation of the unified messaging service, Singapore Telecom will provide even greater value to its existing subscribers, as well as attract new customers. Now Singapore Telecom subscribers will have the means to access all their messages, from a single mailbox, with the device of their choice."
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