Convergys Corporation is one of the world's leading players in relationship management.
Headquartered in Cincinnati, Ohio, the United States, the company has a workforce of some 75,000 employees who serve clients in over 70 countries and speak more than 35 languages.
Convergys' businesses include relationship management, outsourced customer and HR management products, consulting and professional services, as well as billing services.
The American company recently bought Intervoice, a provider of personalized, multichannel automated information tools. The acquisition is expected to enhance and accelerate relationship management offerings for its clients worldwide.
For the third quarter ended Sep. 30, Convergys posted a net loss of US$140 million from a net income of US$41.8 million a year ago. Meanwhile, revenues declined 3.9 percent to US$676.2 million.