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Dell adventure begins again, day 1

I'm currently out of my office attending a family gathering in New Jersey. As one might expect, this is the time when my Dell laptop has decided to die.
Written by Dan Kusnetzky, Contributor on

I'm currently out of my office attending a family gathering in New Jersey. As one might expect, this is the time when my Dell laptop has decided to die. It won't boot. The screen is black and nothing happens.  I haven't updated the hardware or software and so, I have no idea what caused it.  The machine has not been dropped or abused.

I've sent an Email to Dell's support and they've given me a procedure to see if we can find out what's happened.

This may mean that I won't post on Monday

Update on Monday.

I'm back in my office and working on my Mac. It's good to have backup machines when problems arise.

I found that Email support seems to have worked pretty well. While I was on the road, the folks at Dell sent some diagnostic procedure in a message. I ran through their procedure and sent a message back telling them of the results. They determined what the likely cause of my computer problems was and had parts sent out. I'm expecting to hear from a Dell service rep sometime after the parts arrive.

I'll let you know how things go.

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