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Business

Dell repair adventure, day 3

As in my last adventure with Dell, the "next day onsite" service has turned out not to be as advertised. If you don't remember that visit with Alice in Dell Land, here's a pointer to that string of posts.
Written by Dan Kusnetzky, Contributor on

As in my last adventure with Dell, the "next day onsite" service has turned out not to be as advertised. If you don't remember that visit with Alice in Dell Land, here's a pointer to that string of posts.

Although my initial Email discussions with Dell's technical support team went well and I was promised a speedy repair of my totally disabled Dell laptop, I've just gotten a call telling me that the needed part is on back order and they would call me "as a courtesy" when the part becomes available.  So, paying extra for the "Next day, Onsite" service contract doesn't guarentee a speedy recovery of a system.

So much for Dell's support.  After my last round of discussions with Dell, I would have hoped for a better performance this time around.

If you're a business decision-maker, I would urge you consider the experiences I've had before selecting a Dell product. I find it simply unacceptable that Dell would sell "next day, onsite" contracts and not have the resources available to fulfill the promise of such a contract.

As it so happens, I have a Mac and a Linux machine to keep me on the net and however close to productive as I ever come.

Have you had similar experiences with Dell?

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