Despite my last post regarding Dell component shortages I feel it only fair to say I am still ordering from them. Why?
1) There laptops are well spec'd covering almost all types of user needs
2) Their laptops out-perform similarly priced models from the likes of Sony
3) The level of customisation
4) The customer service. I've heard mixed reaction from people - some complaining some saying how great it is. In my experience it has been excellent. I've currently got a dell and although it's 2nd hand I had great help through the Dell forums without "oh do you have premium support etc." I got advice, helped diagnose the problem and Dell created brand new drivers for me (and other users having the problem). Also with my current order - I messed about and changed it and the Dell staff were really helpful and patient - I was able to get through to the same sales guy every time.
So I would still recommend a Dell - although there are occasionally delays due to high demand - they are worth the wait. If I was in that much of a rush I could pick one up off ebay brand new but don't get me started on the problems of buying expesive stuff on ebay or I'll be here all day.