Experienced Skype user: the way Skype handles trouble tix is "total and utter disgrace"

Gordon Voller, a Skype user who has authored a prolific 13, 436 posts on the Skype Forum, has some major issues with Skype tech support.

Voller has articulated his views in a guest posting on non-Skype affiliated Skype Journal.

Some of Voller's problems with Skype support have to do with the way Skype handles trouble tickets. In Voller's view, Skype's m.o. here is exceedingly impersonal- and more importantly takes too long.

You have the floor, Gordon:

According to Skype you should receive an acknowledgement that your request has been received, together with a ticket number that is supposed to correspond with your report.

This reply is an automated reply and should arrive in your email box within a minimum of four WORKING days. I ask you: four working days? Now this makes you even more angry because you could, through no fault on your part, be without your Skype service for a minimum of four working days before any attempt is made to contact you regarding your problem. In some cases there has been NO contact made at all, not even the automatic answer.

In my opinion this action by Skype is a total and utter disgrace and need a very serious rethink on how it MUST be improved or even scrapped and a new system put in its place.

Readers, do you agree with Voller on the quality of Skype's tech support?

How would you improve it?

Or, is this low-intensity support an appropriate model for a service which is, after all, cheap?