Five essential metrics for managing IT [video]

IT leaders sometimes struggle to pick the right metrics to report to the company’s top executives, so they pick metrics focused on the underlying technologies. Since those metrics aren’t well linked to business outcomes, business decision makers rely on the one metric they do understand - the cost of IT and how to reduce it. This leads to a continuous cycle of cost reductions, which can seriously constrain IT operations and limit opportunities for innovation. In this episode of Sanity Savers for IT executives Jason Hiner explains five essential metrics for managing IT.