For what, exactly?

When I moved to the northern Kentish environs, I switched telephone providers to TalkTalk. However, I received a disconnection bill from BT for £70, because I'd switched before my 12 month minimum contract had expired. £70, ow, for a fee I'd never heard of.

So, I wrote to the BT Correspondence Centre (no to ask for a breakdown of the bill, as £70 seemed a lot of money for somebody flicking a switch.

Nobody from BT deigned to write to me, despite my writing to them 4 times; I just received 4 threatening letters from their debt collectors and solicitors. And then finally, after counter-threatening them with legal action, a zero balance bill arrived.

The heavy-handedness of wading in with demands and threats seems to be the first course of action for many large corporations. This isn't a manifesto to bring down capitalism but just a call for BT to play fair and actually communicate with their customers. Seems like plenty of other people are having the same experience…