Study cited factors such as privacy, fear of systems development costs,
and the complexity of migrating to an eEnvironment as impediments of egovernment
KUALA LUMPUR, 8 Jul 2000 (Asia Pulse) - Despite the financial and competitive
advantages of offering government services via the internet, even countries
that have made strong advances in eGovernment transact relatively little business
Andersen Consulting said in a statement Friday, its study indicated that more
than 90 percent of the 157 services national government offered were not handled
electronically although that could be transacted over the internet. The report
noted that the government could save cost of up to US$400 for every "brick and
mortar" if transactions could be moved to the internet instead.
"The Malaysian eGovernment initiative is an important first step in realising
the creation of alternative channels to provide services to citizens and businesses,"
said Graham Galloway, head of Andersen Consulting's government market unit in
Malaysia. If approached correctly, eGovernment would not only accelerate the
country's development but would also help Malaysia move forward as a leader
in the digital economy, he added.
Andersen Consulting defined eGovernment as applying eCommerce tools and techniques
to the business of governing to benefit government stakeholders, including individuals,
businesses and the government itself. The firm had selected 20 governments to
study the progress of eGovernment worldwide, including Australia, Japan, Germany,
the United Kingdom and the US.
The study found out that to date, the governments were generally using the
internet to disseminate information and had made only limited progress in interacting
with citizens over the internet and transacting business. The relatively low
maturity of online government services requiring transactional capabilities
was due to factors such as privacy, fear of systems development costs, the complexity
of migrating to an eEnvironment and the time required to integrate with legacy
system, the report said.