The Department of Immigration and Multicultural
Affairs (DIMA) has awarded a consortium led by IBM an AU$495 million
contract to help implement its Systems for People change
The four year program, announced in the federal budget,
follows the department's independent reviews of the poor
record-keeping which led to the wrongful detention of Cornelia
Rau and Vivian Alvarez.
"The department has a huge number of databases, both in
Australia and overseas, which record all the contacts made with
any individual client," said Immigration parliamentary secretary Andrew
Robb in a statement.
"This change program will enable access to this contact data,
as required, and give staff a single, comprehensive view of all
dealings with any client."
Major projects in the program will include a document
verification service, new visa processing systems, and
DIMA said the IBM-led consortium had won an "extremely
competitive" tender process.