Leaked Comcast memo: charges for formerly free service calls are coming

According to an internal Comcast PowerPoint file received by the Consumerist website, Comcast is adopting a policy that beginning this month, will allow significantly more wiggle room for service technicans to charge for home visits that used to be free.Among the ch-ch-changes mentioned in the file, and then extrapolated by The Consumerist: • Comcast technicians will no longer do inside wiring for free in single-family homes.


According to an internal Comcast PowerPoint file received by the Consumerist website, Comcast is adopting a policy that beginning this month, will allow significantly more wiggle room for service technicans to charge for home visits that used to be free.

Among the ch-ch-changes mentioned in the file, and then extrapolated by The Consumerist:

• Comcast technicians will no longer do inside wiring for free in single-family homes.
• Separate fees for wiring and activation.
• Installations taking over 10 minutes long considered "custom" work and subject to new charges

The Consumerist notes their tipster says Comcast would, "rather leave the problem open to the interpretation of the tech and leave themselves open to being able to charge $24.95 per trouble call."

Hey, I think you'll want to see four more slides- each of which depict a revised service call charge policy:

Hello.

This is actually more of a clarification- and codification. 

But I don't know if you are ready for this:


"New Installation Codes," eh? I smell the stink clear to here

And finally we have:

I wonder how many places Comcast CEO Brian Roberts will rise on the Forbes 400 next year- after this plan is fully implemented and Comcast's balance sheet helps boost the stock price even more? 

This is another move to squeeze Comcast customers while maximizing profits. Offshore tech support to Canada, charging for formerly free service calls, and now thi$. 

Or in the parlance of a Comcast competitor making fun of Comcash's 12 month VoIP/high-speed Internet, cable tv service bundle:

"Jack my price up."

Indeed.