2020 remote work research revealed the that working from home as a result of the COVID-19 pandemic has had only had a 1% reduction on work productivity. And more than 40% of workers would prefer to work remotely full time in the future.
See also: After the remote working rush, here comes the CIO's next challenge
Salesforce Research is surveying a global general population on a bi-weekly basis to better understand their changing experiences, expectations, and outlook as consumers and members of the workforce. The results are published on a Tableau interactive dashboard. The dashboard allows you to segment the data by country, generation, income, gender and industry. Here are some of the global aggregate key findings:
Work from home activities - Salesforce Research
Productivity, communication and other aspects of remote work ratings
What do remote workers want most from their employers? Demonstrating trust in employees, earning employees trust and regular communication were the top three most important worker needs.
What remote workers want from their employers?
According to the survey, the top three company offerings as a result of the COVID-19 pandemic were: increased flexibility (41%), option to work remotely (39%), and more frequent communication (34%).
The top three factors regarding a return to normal work life after the pandemic abates are: workplace health and safety (51%), job security (46%), and family (44%).
What companies are offering to remote workers now, and concerns regarding a return to normal work life - Salesforce Research
The COVID-19 pandemic accelerated long-lasting labor trends that have put many workers on unstable ground. Here's how employees across various sectors feel about their careers, and insights into actions in response to work place readiness.
The nature of work in the new norm and requires skill sets
Salesforce Research also captured line-of-business data for marketing, sales, customer service and small business. Here are a few highlights from the research.
I will provider a deeper dive into the sales, marketing, customers service, commerce and small business findings in future articles. To learn more about the latest May 2020 research, visit here.