For years, Tivoli Systems Inc. has been providing solutions
to link and manage disparate systems and parts that make up the IT system of any large enterprise. Now, with its
launch of the world's first comprehensive e-marketplace management solution, it hopes to provide the same kind
of system managing tools to e-marketplaces.
Providing solutions for disparate IT systems is not new for Tivoli, in fact, that's how it all started. Back
in 1989, when client-server was all the rage, a group of IBM workers saw that the big blue's approach to system
management was too "whole-centric," i.e. they were designed with a centralized, single system in mind.
The workers decided to start something new, and the result was Tivoli.
In 1996, IBM did a look around and realized themselves that they had too many "whole-centric" products,
and to make up for that lack, they bought over Tivoli. But instead of taking over the software company, IBM basically
left it running as it is.
Since then, the company has grown into a US$ 2 billion a year enterprise with offices all over the globe.
Any enterprise can buy a piece of software or product to add functionality to their existing IT systems, be
it an ERP functionality or CRM capability. However, to ensure that they do as they are supposed to, and not creating
any conflict with existing systems is quite another thing. This is where Tivoli comes in. Through its system management
tools, it is able to ensure that a company's e-business capabilities remain viable and accessible, humming along
at the level that it is supposed to.
Now, the same kind of expertise is being brought to the e-marketplace by the company's new offering, the e-Marketplace
Management of e-marketplaces is, to say the least, a complex task. And the cost of failure is high. Several customer
accounts were closed, for instance, after an Internet bank owned by Prudential was accused of building insufficient
security. The Charles Schwab & Co. site suffered four outages and performance problems between February 24
and April 21st last year and was forced into a US$70 million investment into a new infrastructure.
As Richard L Ptak, vice president, systems and applications management at Hurwits Group, Inc., said, "The
cost of inadequate service and security in the e-marketplace extends far beyond any immediate monetary damage to
include tarnishing company reputation and loyalty. Growth of e-Marketplaces will be slowed until the appearance
of a reliable supplier of managed services that can address availability, performance and security in an integrated
manner for all participants."
With e-Marketplace Manager, Tivoli says that it can provide services along those lines.
"We believe Tivoli's e-Marketplace Manager, with its complete, integrated, end-to-end solution, will provide
the critical management and security functionality needed in e2open", said Mark Holman CEO of e2Open, the
premier electronics e-marketplace. "In order to maintain the integrity of our e-marketplace we know that we
must implement a fitting solution to allow our customers to have the most positive service experience. Tivoli's
e-Marketplace Manager supports this experience by providing service availability, performance, security and user
management all in one integrated package."