Microsoft also has made available its accompanying spring release of Dynamics Marketing available, company officials said last week.
The spring CRM update is for CRM Online users only. Microsoft plans to bring the features that are part of this update to its on-premises CRM customers by the end of this year.
New features in CRM 2015 Update 1, which was codenamed "Carina," include a new CRM app for Outlook that makes easier navigation and discovery of records from inside Outlook. It also includes embedded OneNote and the ability to use Excel directly inside Dynamics CRM (instead of having to switch apps).
On the Dynamics Marketing front, new features in Dynamics Marketing 2015 Update 1 (codenamed "Spica") include new email marketing and lead-management capabilities; better campaign-management functionality; and overall improvements to performance and maintainability, according to Microsoft officials.
Last week, officials said Microsoft has completed the integration of Parature, the "customer-care" vendor Microsoft acquired in January, 2014. The Integrated Knowledge Management capability, based on Parature's knowledge-base technology, is now part of Dynamics CRM Online's case-management user interface. The Parature knowledge-management functionality also is available in Web-portal format to all CRM Online Essential and higher customers.
Microsoft also is making Social Listening social-networking functionality -- which has been rebranded as Microsoft Social Engagement -- available as a standalone license available at no additional cost through Dynamics CRM Online Enterprise.