Microsoft pulls Vista SP1 update

The company has retracted a prerequisite update for downloading Vista Service Pack 1, after customers complained of problems
Written by Tom Espiner, Contributor

Microsoft has stopped automatically distributing a prerequisite piece of software for Vista Service Pack 1, following customer complaints that it had caused system problems.

Servicing stack update KB937287, released last week, contained updates to Windows Vista installation software, and was billed as being "necessary to successfully install and to remove Windows Vista SP1 [Service Pack 1] on all versions of Windows Vista."

Microsoft stopped distributing the update on Wednesday, according to a blog post by Microsoft product manager Nick White.

"We've heard a few reports about problems customers may be experiencing as a result of KB937287," wrote White. "Immediately after receiving reports of this error, we made the decision to temporarily suspend automatic distribution of the update to avoid further customer impact while we investigate possible causes."

Vista SP1 is already available to subscribers to the Microsoft Developer Network (MSDN) but won't receive a formal public release until mid March.

One irate Windows Vista Ultimate user replied to White's blog post, saying the prerequisite had corrupted their PC and that they had needed to reformat the hard drive, losing all of their files and programs as a result. When advised by an anonymous contributor that they could have used System Restore on their Vista installation disc, the Vista Ultimate user replied that they had purchased and downloaded their copy of Vista from the internet and so had no disc.

Two users complained that Windows Update prompted them to install the prerequisite, even after they had installed it.

Another user, S Marusic, wrote: "New Dell Inspiron PC stuck on the update loop as well. Any ETA from Microsoft on when/how to fix it? My client has valuable data that I need to consider stripping off the [hard drive] unless a patch/fix comes out soon... Help!"

According to Microsoft's White: "This problem only affects a small number of customers in unique circumstances".

If you have had any problems with this update please let us know using the Talkback facility below.

Editorial standards