Microsoft partners and customers who have been complaining for months about problems accessing their software due to problems with Microsoft's Volume Licensing Service Center (VLSC), take heart. Microsoft is preparing to roll out a "version 3.5" of the site, incorporating new fixes and updates, before the end of April.
(I saw the news about the VLSC update via Richard Gibbons' "Rich from Bechtle" blog. Gibbons has been keeping close tabs on the VLSC problems for the past few months.)
Eric Ligman, Global Partner Experience Lead with Microsoft's Worldwide Partner Group, blogged about the coming changes at the end of March. From his post:
"I am happy to announce that an update to VLSC with 'Add Open License' will be coming in April, 2010, which includes several of the suggested improvements (visual, functional, and experience) that you (partners) have provided to us."
Among the 3.5 features on tap:
The Register reported VLSC access problems back in December, 2009. On January 11, Microsoft officials publicly acknowledged and apologized for the problems via the company’s SMB Community blog, attributing the difficulties to a new registration system. VLSC access problems continued for months for a number of Microsoft partners and customers.