I arrived at the Moscone Center in San Francisco and proceeded to the speakers ready room to obtain my badge, conference materials and, if the truth be known, get a much needed cup of coffee. In the past few days I've crossed 10 timezones and am having trouble with jet lag. While there, I met an old friend, Melinda Kendall, Czar of LinuxWorld, GridWorld and the Next Generational Datacenter Conference (NGDC) for IDG World Expo. We used to work fairly closely together while I was at IDC. It was great to see her. I'll post again as I learn more from the suppliers presenting at NGDC.
"Why am I visiting the Apple Store?", you may ask. Although I enjoyed working with the HTC Advantage, I had so many troubles with Windows Mobile 6 and the device itself that I decided to eBay the thing and purchase another phone. The iPhone intrigued me and so I took the plunge.
It appears that the device I purchased had a few technical glitches. Most of the functions the device offered worked just fine. The map/GPS function only worked intermittently. After speaking with a very helpful support person from Apple and taking steps to isolate the problem, I was told to drop in at the Apple Store on Stockton Street in San Francisco to get face-to-face help from one of the Apple "Geniuses.
So, I checked in to let them know that I was impatiently waiting. All of the Apple Employees were friendly, helpful and, how can I say it gently, "unique." When my name was called (yes, they mangled "Kusnetzky"), I spoke with Collen Brown.
Collen and I reviewed all of the steps that had been taken to isolate and repair the problem. He also reviewed the online notes left by the hotline specialist I had chatted with earlier. Collen went to the back room, picked out a replacement phone, transferred my SIM card, activated the new iPhone and sent me packing. I synchronized the phone with my laptop when I returned to the hotel to reload my huge contact list, calendar data and the like.
I wish I could have recorded the transaction to show to contacts at Dell, HP and Lenovo a thing or two about good customer service. The transaction was quick, it was friendly and I was never made to feel that I was causing them a problem for them by asking for support. Good job Apple!