News Focus: BTopenworld in the dock

'Watchdog' is preparing to air an investigation into BT's treatment of broadband customers, the culmination of long-running complaints

BTopenworld throttles P2P applications
Monday 8th October The UK ISP admitted to its users over the weekend that it is imposing traffic controls on popular peer-to-peer applications BTopenworld accused of call centre incompetence
Friday 5th October Staff on the BTopenworld helplines are misinformed and unhelpful, according to dissatisfied BT customers BT offers 'heavy' users free ADSL installation
Wednesday 3rd October Nearly one million BTopenworld customers offered free broadband upgrades, but it'll cost an extra £25 a month BTopenworld attacked for terminating Anytime accounts
Friday 28th September BT cuts off customers who it has accused of leaving their connections "unattended" for long periods of time 'Watchdog' barks at BTopenworld tactics
Monday 24th September BT stands accused of shunting 34,000 heavy users of its unmetered package onto an unreliable alternative service See the Broadband News Section for the latest on cable modems, ADSL, satellite and other high-speed access technologies. See the ADSL News Section for the latest ADSL headlines. Have your say instantly, and see what others have said. Click on the TalkBack button and go to the Telecoms forum. Let the editors know what you think in the Mailroom. And read other letters.