SmartyHost customers affected by the Web
hosting provider's recent botched infrastructure migration are to
receive a three-month extension to their service.
SmartyHost made the announcement yesterday after
some customers' Web sites suffered down-time this month.
The company had migrated some of its 25,000 customers from
a Primus data centre to an Optus facility.
"We are offering any affected customer a three-month extension
of their current hosting plan to compensate for any downtime that
may have occurred during the migration," said managing director
"We apologise for any inconvenience caused by the migration,
and hope our customers will now focus on the benefits they will
receive from our recent investment in a new top-of-the-line
hardware platform in the Optus data centre."
The affected customers would be automatically upgraded with
the extension to their current hosting plan,
according to SmartyHost.