SmartyHost made the announcement yesterday after some customers' Web sites suffered down-time this month. The company had migrated some of its 25,000 customers from a Primus data centre to an Optus facility.
"We are offering any affected customer a three-month extension of their current hosting plan to compensate for any downtime that may have occurred during the migration," said managing director Anoosh Manzoori.
"We apologise for any inconvenience caused by the migration, and hope our customers will now focus on the benefits they will receive from our recent investment in a new top-of-the-line hardware platform in the Optus data centre."
The affected customers would be automatically upgraded with the extension to their current hosting plan, according to SmartyHost.