A
top
Silicon
Valley
leader
explains
how
to
build
a
company
based
on
customer
experience.
Lessons
include
hiring,
culture,
and
placing
customer
satisfaction
before
higher
profits.
...
When
someone
gives
you
an
hour
of
your
life
back
by
canceling
a
meeting
give
them
a
hug.
It's
a
small
way
to
claw
back
the
24
billion
hours
lost
to
meetings
this
year.
...
Lotus
(and
then
IBM)
Notes
was
way
ahead
of
its
time
--
it
was
enterprise
software
before
enterprise
software
was
cool.
As
ownership
transfers
to
HCL,
we
reflect
back
on
all
Notes
meant
...
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