Quintus Corporation partners Blue Pumpkin

The integration of Quintus Corporation and Blue Pumpkin Software will help enable enterprises to streamline the delivery of premium customer service across multiple customer touch-points. Read on to find out the technology employed.
Written by Kelvin Hoi, Contributor

SINGAPORE - Quintus Asia Pacific today announced that Quintus Corporation, a provider contact center solutions for eCRM, and Blue Pumpkin Software, a provider of workforce management solutions for multi-channel contact centers, finalized a co-marketing and integration partnership. The companies will broaden the integration capabilities in the coming year to leverage the full capabilities of Blue Pumpkin's newly announced PrimeTime Exchange Integration platform with the complete Quintus eContact Suite.

Traditional call center workforce planning addresses agent availability, expected call volume and call handling times. The advent of multi-channel contact center communications has added new dimensions to forecasting agent productivity, including the ability to have agents simultaneously manage multiple emails and Web chat contacts in addition to traditional telephone calls.

"As more and more companies deploy multi-channel contact centers, they need workforce management solutions to maximize the business benefits of their agent operations," said Paul Bartlett, Quintus COO.

Quintus Corporation (NASDAQ: QNTS) provides eCRM solutions, such as customer orders, inquiries and service requests via multiple communication channels, including the Internet, email and telephone.

About eGlobal Technology:
eGlobal Technology Services advises, joint-ventures with enterprise software companies initiating operations in the Asia Pacific region.

About Blue Pumpkin Software, Inc.:
Blue Pumpkin Software is a provider of workforce management solutions for multimedia customer contact centers.

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