Report: Vonage agents wary of mandatory new agreement

Many VoIP services, including Vonage, don't only sell sign-ups direct to consumers. To help them prime the new subscriber pump, they work with agent representatives to help them do this.

Telecom Agent News is an online trade publication that covers this field. And apparently, at least some Vonage agents are not happy with the company lately.

According to this publication, Vonage sent notices out to most of its agents last week, telling them they would need to re-register as new agents under something called the Commission Junction online affiliate program.

Telecom Agent News says that the new agreement "puts quite a number of additional restrictions upon agents, and requires the company to re-approve each agent before they can start selling under the plan."

There's also not enough specifics about commission rates under the new plan to please the publication. In fact, Telecom Agent News wishes Vonage would be more forthcoming:

"Agents are literally not being given any idea what commissions (if any) they will be paid under the new agreement. Every time we attempted contacting Vonage via telephone or e-mail over the past year concerning their agent program or commissions, we failed to receive any type of response. In fact, our mail logs show that messages delivered to the person supposedly in charge of their agent program were delivered, but never read. It's difficult to believe that the company's agent program could possibly get any worse. We'll let you know the details of the new program if they ever clue us in to them."