Remember back to October when your BlackBerry suddenly stopped working, and despite text messaging and phone calls working, you were cut off from the outside world because data wasn't flowing into your phone?
Allow me to help. It's the reason why you binned your smartphone and bought an iPhone or Android handset instead. Are you following?
BlackBerry maker Research in Motion told investors and shareholders last night just how much that "outage" cost the company: $54 million, or $40 million after tax. Although, it's not as bad as it seems.
What is to consider is that the company's share price, which fell from $24.41 a share on October 11 after markets close, to $17.58 a share a month later --- after the outage had levelled off and the aftermath of the BlackBerry enterprise exodus took place.
Also, the knock-on effect to the global economy in what was still a BlackBerry-dominated enterprise space is untold, with millions of business critical emails unable to send.
The outage spread across four-days and five continents, with over half of its 70 million users worldwide were estimated to have suffered as a result.
Initially sparking from a server failure near London, UK, it spread to mainland Europe, through the Middle East, Africa, and South and Latin America. The United States and Canada were also affected before the company grappled with its infrastructure reins and stunned the service back into life.
After the outage, comScore estimated that the BlackBerry smartphone platform market share decreased by 2.9 percent down to 16 percent, accounting for between September 2011 and December 2011.
Image credit: CTV.ca.
- First outage: Widespread disruption in BlackBerry crash across Europe, Middle East, Africa
- Second outage: BlackBerry service down again in Europe, Middle East, Africa: Twice in two days
- Further troubles: BlackBerry services woes hit United States, Canada in worldwide fault
- Statement: BlackBerry issues statement over downed services
- Aftermath: BlackBerry breaks wall of silence; describes current status in lay terms
More from the network:
- Larry Dignan: RIM’s BlackBerry outages come at worst possible time
- CBS News: Users give RIM raspberries over BlackBerry glitches
- CNET: RIM hit with lawsuit over BlackBerry outage
- RIM outlines details of BlackBerry email service updates
- Free apps as BlackBerry outage compensation; Too little, too late?