Business
Short clip: Discover's new call center web app
Diane Offereins, CIO at Discover Financial Services discusses how the company is making the company's web site and customer call center more seamless by sharing technologies between the two entities.
![zd-defaultauthor-zdnet-staff.jpg](https://www.zdnet.com/a/img/resize/7087afe5cd89377807bbbc5fd0463fbab2ff251b/2014/12/04/e51c8bfa-7b73-11e4-9a74-d4ae52e95e57/zd-defaultauthor-zdnet-staff.jpg?auto=webp&fit=crop&frame=1&height=192&width=192)