Last Wednesday, a fire broke at a SingTel's Bukit Panjang Exchange. Services to businesses were reported to be restored on Friday but as of Monday, some consumers were still reporting having issues.
A number of interesting developments have since surfaced which industry watchers will be on the lookout for.
First, the Infocomm Development Authority of Singapore (IDA) said itand there is a possibility the telco may face fines. Given that a reported , which were using services carried on the OpenNet fiber broadband network, were affected in addition to some business customers, SingTel could be staring at some stiff figures. In comparison, fined S$1.5 million by IDA for a three-day outage affecting 250,000 of its customers.
Second, this particular outage affected some businesses with banking and lottery facilities which were reportedly out for a several hours. Of particular interest will be the SLA (service level agreement) language commonly used in such contracts to address such outages.
Third, there are widespread effects of the outage because the operations of other telcos were also affected, thus, exposing these telcos to claims for compensation from their customers. This indicates a change from previous outages which were confined to a telco's own customer base.
Indirectly, there are suggestions the fire also(no pun intended) for the other telcos which have to a business trust owned--but not operated--by SingTel, which is currently being assessed by IDA.