Slack is updating its integration with Salesforce Sales Cloud and also rolling out hooks into Service Cloud.
The two software providers have been long-time partners, but the new integrations will make it easier to embed Slack throughout Salesforce's two primary cloud services.
Integrations between Slack and Salesforce now include:
- Search and preview detailed Salesforce records like accounts, cases and opportunities without leaving Slack.
- Automated notifications from Salesforce within Slack.
- Information sharing so records can be sent from Salesforce directly to Slack. In addition Slack conversations can be added to Salesforce records.
These integrations will be delivered via a new Salesforce for Slack app.
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Here are two screenshots illustrating how these integrations work.