Innovation
Slack adds integrations for Salesforce Sales, Service Clouds
These integrations will be delivered via a new Salesforce for Slack app.
![larry-dignan-eic.jpg](https://www.zdnet.com/a/img/resize/ad5eaccb545ef683588243a9891d5f678df042df/2017/04/26/eb462fe7-e39e-43ba-abbd-c4ca2442306e/larry-dignan-eic.jpg?auto=webp&fit=crop&frame=1&height=192&width=192)
Slack is updating its integration with Salesforce Sales Cloud and also rolling out hooks into Service Cloud.
The two software providers have been long-time partners, but the new integrations will make it easier to embed Slack throughout Salesforce's two primary cloud services.
Integrations between Slack and Salesforce now include:
- Search and preview detailed Salesforce records like accounts, cases and opportunities without leaving Slack.
- Automated notifications from Salesforce within Slack.
- Information sharing so records can be sent from Salesforce directly to Slack. In addition Slack conversations can be added to Salesforce records.
These integrations will be delivered via a new Salesforce for Slack app.
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Here are two screenshots illustrating how these integrations work.
![add-to-salesforce-2.png](https://www.zdnet.com/a/img/resize/0921ebf6ed9e63bf9275e1e6979688c2fd223389/2019/10/16/0c8fed02-9ab0-483d-bd5f-c5ef885df52b/add-to-salesforce-2.png?auto=webp&width=1280)