Slack is updating its integration with Salesforce Sales Cloud and also rolling out hooks into Service Cloud.
The two software providers have been long-time partners, but the new integrations will make it easier to embed Slack throughout Salesforce's two primary cloud services.
Integrations between Slack and Salesforce now include:
These integrations will be delivered via a new Salesforce for Slack app.
Also: Why employee experience, engagement software may be a hot space | How to keep your employees satisfied in the workplace | 13 takeaways on the future of work | TechRepublic: How to increase employee engagement using AI, machine learning, and other methods
Here are two screenshots illustrating how these integrations work.