Kansas-based Sprint has has rolled out Microsoft Lync across its business, enabling their employees to become more connected -- even whilst working remotely.
Microsoft Lync, the new name for Office Communications Server (OCS), will now replace phones with headsets for users' PCs.
"Culture is the real challenge", said Joe Hamblin, Sprint's Unified Communications and Collaboration manager. "Some users just resist change and others embrace it. So, you have to do some internal marketing to figure out user preferences."
"Work is something you do, not somewhere you go, and [unified communications] platforms like Lync brings that idea to life", he added.
However, Hamblin acknowledges that the weakest link often falls to the employees' own home set-up. Poor broadband connectivity can often struggle with latency issues when running video streaming.
Commonwealth Bank reported a 60 percent uptake within the first 24 hours of implementation, reaching 32,000 desktops in only a fortnight.
Over 80 percent of companies use some form of room based conference system. Yet, there seems to be a slower uptake in use of desktop video.
I wonder whether the Generation Y, who are used to communicating using Skype, will change this reluctance to video, as remote working becomes the norm across more businesses.
Hamblin is right. Work is certainly something you do, not somewhere you go. Unified communications technology certainly brings this capability to more desk bound-workers who would like to become more mobile.
Working where they want to, and when they want to, will certainly make your workers happier. Why, it could even make them more productive, too.