Almost a month has passed since technology demand fell off dramatically; the stock markets tanked and worry about the credit crisis moved from Wall Street to Main Street to your company. Despite this perfect storm it's hard to generalize the enterprise technology economy. Simply put, it's not all gloom and doom. And technology executives seem calm--in IT there's no panic. But there is a general feeling that the tech sector and all the executives in the ecosystem have been here before and will manage through a downturn again.
You could get a feel for the pulse of the enterprise technology economy at the Gartner Symposium ITxpo. CIOs weren't exactly going on the record about their plans--to be honest they didn't know their plans since just born 2009 budgets have already been scrapped--but it's slightly comforting that technology executives were steady hands. Yes, the budget is uncertain. Yes, technology managers will have to modernize their systems, do it on a shoestring and revamp staffs. But this industry has been through this before--just five to six years ago. In fact, technology budgets haven't exactly been swelling since the dot-com bubble.
Gartner's worse case is that technology budgets will fall 2.5 percent in 2009, but that isn't so bad. Both Forrester Research and Citigroup also highlight a shaky outlook for 2009 in recent CIO surveys.
Meanwhile, Gartner is telling clients to prepare a scenario where budgets will fall 20 percent or more. Gartner's presentations had a few common threads: Cut costs, be prepared for the worst and reload on the technology that matters. In other words, downturns can be transformational IT events. The funny part: The technology executives in the audience at these powwows were almost mocking Gartner's guidance. These IT veterans weren't joking because they didn't buy into the downturn. They were saying, "we're prepared." Meanwhile, it's not like information technology spending has been going through the roof anyway.
What exactly we're preparing for is unknown. The deleveraging of the economy will hurt, but it's unclear how much. At this point in time, here are a few emerging tech economy trends that'll likely move to the front burner in the not too distant future.
Q3 played out mostly as we expected it to when we began the quarter. We saw some softness in September in the corporate segment while consumer was more seasonal. As we head into Q4, we see some mixed signs. We expect the corporate segment to continue to show some softness as IT spending gets rationalized in this macro environment...It’s clear that the financial crisis may impact our business but the extent of that is difficult to quantify. As a result, we’ve made two changes for this quarter -- one, our outlook has a wider range than normal, reflecting our view of the boundaries of the risks, and two, we’ve decided to provide a formal mid-quarter update scheduled for December 4th to allow us to give you additional information about the state of Q4 business trends as the business and financial conditions unfold.
In other words, stay tuned. Other technology giants are likely to say the same thing. And it makes sense. Any company that says it can nail its earnings guidance to the penny is lying. SAP saw the same slowdown at the end of September and the credit crunch will impact multiple vendors as customers are hit by a credit squeeze.
On the IT buying side of the equation the visibility is also fuzzy at best. It's likely that 2009 budgets may be open-ended affairs that change quarterly. That doesn't bode well for big technology projects.
Simply put, customers are being milked. The software industry has boiled down to four huge software vendors--SAP, Oracle, IBM and Microsoft. You have no leverage in many cases. However, customers are likely to be pushing to renegotiate existing deals to save money. Vendors want to keep their profit margins. Something has to give. My hunch is you'll see a lot more customer pushback on everything from software licensing to IT services to hardware upgrades. Gartner counts renegotiation with vendors as the second most important thing you can do in the downturn--right after implementing a hiring freeze.
This massive prioritization will create some winners and losers. Cisco CEO John Chambers noted that its collaboration software was the equivalent of an enterprise planning system without the years to implement, expense and consultants. Of course, Chambers was talking up his company's wares, but he has a point. Perhaps a downturn ushers in new delivery models and enterprise 2.0.
In recent years, it has been almost impossible to generalize IT spending. While the overall budget growth has been low single digits each year, there has been a lot of movement under the surface. A downturn will only intensify that trend.
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