TalkTalk tops Ofcom complaints again

TalkTalk Group attracted more complaints than any other UK telecoms operator between October 2011 and December 2011, according to Ofcom.

TalkTalk generated more complaints as a proportion of its customer base for fixed broadband services than any other company. Image credit: TalkTalk

The report only included operators with a market share of more than four percent and focused on fixed-line voice calls, broadband and mobile complaints.

"For landline services, Ofcom's data shows that from October to December 2011 it received the most complaints about TalkTalk Group with 0.78 complaints per 1,000 customers. These have largely been driven by issues relating to billing and customer service," Ofcom said.

Virgin Media was the least complained about company in the report, with 0.18 complaints per 1000 customers.

In addition to landline services, TalkTalk also generated more complaints as a proportion of its customer base for fixed broadband services than any other company, with 0.61 complaints per 1000 customers. Most of the complaints were "driven by line faults and other service issues", Ofcom said.

The least complained about companies for fixed line broadband were Sky and Virgin Media, with 0.17 and 0.18 complaints per 1000 customers, respectively.

Ofcom also revealed the number of complaints received about mobile operators, which while notably lower than the figures for fixed-line voice or broadband services, saw Orange come off worst with 0.17 per 1000 customers.

The majority of the complaints centred on increases in contract pricing for customers already tied into an ongoing monthly commitment. O2 received the fewest complaints, with just 0.02 per 1000 customers.