DisrupTV: Building an internal culture that reflects positively on the brand
President of SAP SuccessFactors, Mike Ettling, on creating an internal culture that strengthens the brand; David Cancel, CEO of Drift shares tips for leading a cloud-based company; and Shep Hyken discusses the importance of defining the organization's 'brand of customer service'.
DisrupTV: The importance of customer success management in the subscription economy
Mike Fauscette, Chief Research Officer at G2 Crowd; Nick Mehta, CEO of Gainsight; and Natalie Petouhoff, Principal Analyst at Constellation Research discuss why companies must reconsider how they acquire and retain customers in the subscription economy.
Democratize big data: How to bring order and accessibility to the data lake
Hadoop emerges as the corporate standard for big data management, but success depends on governance, cataloging, and accessibility. Here's a look at two camps of vendors in the Hadoop ecosystem that are bringing order and accessibility to big data.