Will Alexa get you to roll out the welcome mat for Facebook Portal?
Facebook's Portal devices highlight the fact that they are built with Alexa, but will that be enough reason for folks to welcome them into their homes?
How voice interfaces are disrupting customer engagement and enterprise digital transformation.
Facebook's Portal devices highlight the fact that they are built with Alexa, but will that be enough reason for folks to welcome them into their homes?
The city of Albuquerque's use of Alexa, which is integrated into its 311 system, earned it a prestigious award, but more importantly, improved its efforts to serve the city's residents.
It's officially known as Dreamforce, but in reality, it turned into Voiceforce, with Siri being the big beneficiary.
The new devices got all the attention at last week's event, but Amazon is more interested in getting your attention.
With Dreamforce around the corner, Salesforce jumps into the voice assistants race with Einstein Voice.
Apple put on its big event heralding the newest iPhones and Apple Watch Series 4, but in nearly two hours of product updates, Siri was only mentioned once for eight seconds.
While Google is outselling Amazon in global units of smart speakers, other numbers show Amazon is doing just fine in expanding Alexa's reach and usage
The long awaited integration between Alexa and Cortana came last week. And while many don't view Cortana as a major player in the voice assistant space, the potential is definitely there, even it it didn't fully materialize with the news.
With recent articles showing a lack of adoption for asking Alexa to buy things, many folks are saying voice shopping may be dead before it even gets going, but reports of voice shopping's demise may be a bit premature
Brent Leary introduces Voices Carry: A new blog focusing on the growing impact that voice interfaces and devices have on how consumers and companies interact with each other -- and how enterprises transform and adapt to create better, more consistent customer experiences.
Jeff Bezos says he wants customers to "ask Alexa" for assistance wherever they are -- but can Amazon continue to dominate the next stages of the voice-first digital transformation as it has in the early days?
We found out that Prime Day was Amazon's biggest sales day ever, and millions of Echo devices were sold. But we didn't find out if voice shopping reached an inflection point on the way to going mainstream.
What moves can Amazon make to improve how it converts consumer attention into revenue? And what role will Alexa play going forward? Brent Leary speculates on Prime Day's Attention "Echosystem."
Amazon Prime 2018 hasn't taken place yet, but we're asking Amazon to clue us in on how much of the shopping done on the day will come via Alexa and what that will mean for the future of voice shopping.
CRM and voice are talked about but not often linked in a practical way. While more is being spent on CRM than ever before, more needs to be done for it to be as helpful as it should be.
Amazon
City of Albuquerque hires Alexa to help with service requests from residents
Artificial Intelligence
Will Alexa get you to roll out the welcome mat for Facebook Portal?
Amazon
Amazon's platforms, ecosystems and speed herald a voice-first transformation
Innovation
Voice assistants: Moving from party tricks to practical applications
Artificial Intelligence