Dreamforce: Einstein's new friend Siri was biggest winner at Salesforce conference
It's officially known as Dreamforce, but in reality, it turned into Voiceforce, with Siri being the big beneficiary.
Voices Carry
How voice interfaces are disrupting customer engagement and enterprise digital transformation.
Latest Posts
It's not about devices for Amazon and Alexa, it's about attention
The new devices got all the attention at last week's event, but Amazon is more interested in getting your attention.
With Einstein Voice, conversational CRM is about to go mainstream
With Dreamforce around the corner, Salesforce jumps into the voice assistants race with Einstein Voice.
Siri, Apple is just not that into you
Apple put on its big event heralding the newest iPhones and Apple Watch Series 4, but in nearly two hours of product updates, Siri was only mentioned once for eight seconds.
Alexa's land-and-expand strategy is racking up the numbers
While Google is outselling Amazon in global units of smart speakers, other numbers show Amazon is doing just fine in expanding Alexa's reach and usage
The Alexa-Cortana integration: Why wasn't this bigger news?
The long awaited integration between Alexa and Cortana came last week. And while many don't view Cortana as a major player in the voice assistant space, the potential is definitely there, even it it didn't fully materialize with the news.
Mocking Amazon for low voice shopping numbers may end up looking silly
With recent articles showing a lack of adoption for asking Alexa to buy things, many folks are saying voice shopping may be dead before it even gets going, but reports of voice shopping's demise may be a bit premature
Voices Carry: Your voice is welcome, hear...
Brent Leary introduces Voices Carry: A new blog focusing on the growing impact that voice interfaces and devices have on how consumers and companies interact with each other -- and how enterprises transform and adapt to create better, more consistent customer experiences.
Does Amazon need an Alexa smartphone to continue dominating the voice-first economy?
Jeff Bezos says he wants customers to "ask Alexa" for assistance wherever they are -- but can Amazon continue to dominate the next stages of the voice-first digital transformation as it has in the early days?
Did voices carry Amazon Prime Day to record heights? Who knows
We found out that Prime Day was Amazon's biggest sales day ever, and millions of Echo devices were sold. But we didn't find out if voice shopping reached an inflection point on the way to going mainstream.
Looking to the next Prime Day and return on attention
What moves can Amazon make to improve how it converts consumer attention into revenue? And what role will Alexa play going forward? Brent Leary speculates on Prime Day's Attention "Echosystem."
3 things to look for in the Amazon Prime Day 2018 results
Amazon Prime 2018 hasn't taken place yet, but we're asking Amazon to clue us in on how much of the shopping done on the day will come via Alexa and what that will mean for the future of voice shopping.
Voice and the next generation of CRM adoption
CRM and voice are talked about but not often linked in a practical way. While more is being spent on CRM than ever before, more needs to be done for it to be as helpful as it should be.
Amazon's platforms, ecosystems and speed herald a voice-first transformation
As the adoption of voice assistants overtakes smartphones, the most disruptive force in business today may lead the voice-first category into even more disruption.
Voice assistants: Moving from party tricks to practical applications
In this week's Voices Carry, CI expert Brent Leary riffs on the different practical applications that conversational interfaces can have today. This is the real world, after all. They aren't just cute any more.