Salesforce acquires Slack for $27.7 billion in its largest acquisition ever: Here's the plan
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Salesforce launches loyalty management service for B2B, B2C companies
The new service, which aims to help businesses build and customize loyalty programs, is integrated with Salesforce Digital 360, Service Cloud and Tableau.
IBM acquires Salesforce consultancy firm 7Summits
IBM says the purchase is part of a wider investment strategy in Salesforce services, hybrid cloud, and AI.
Slack outage lands on first working day of 2021
Slack is facing messaging and connectivity issues right out of the gate, as enterprises try to find that new normal for work.
Salesforce Work.com to integrate IBM Digital Health Pass
Salesforce and IBM said they will integrate offerings designed to verify health status of individuals amid a return to public spaces and work.
Microsoft Teams and Slack rival? Kotlin-maker JetBrains launches Space for developers
The question is whether there's room for another enterprise chat platform after Salesforce's acquisition of Slack.
Salesforce picks up (the) Slack to extend CRM’s reach into collaboration, but won’t dethrone Microsoft Teams
Salesforce hopes that moving into this space will significantly extend the reach of its CRM.
Salesforce rolls out Einstein Automate, aims to be automation, workflow, data integration player
Einstein Automate aims to automate processes and connect work and data flows.
Salesforce revamps architecture, aims to run its applications on any public cloud
Salesforce 360, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud and its industry-specific offerings will run on major public clouds.
Salesforce launches Service Cloud Workforce Engagement, aims to improve forecasting
Contact center agents are often siloed into communication channels. That approach won't fly as consumer behavior shifted amid the COVID-19 pandemic.
Salesforce acquires Slack for $27.7 billion in its largest acquisition ever: Here's the plan
The acquisition sets up a showdown with Microsoft and its Teams platform over the future of collaboration and digital work. The grand plan is to combine Slack Connect and Salesforce Customer 360.
Salesforce and Slack: A vision of collaborative sales, service with a dash of Microsoft defense
Salesforce may buy Slack and the deal makes sense on multiple levels, but there's also a heavy dose of Microsoft concern on both sides that color the deal.
Salesforce could buy Microsoft Teams rival Slack next week
Buying Slack could give Salesforce its own chat platform for business users to share customer records.
Salesforce's Customer 360 Truth generally available
Customer 360 Truth represents Salesforce's effort to be the center of customer data and relationships.
Salesforce launches Revenue Cloud, aims to help businesses understand revenue lifecycle
evenue Cloud is essentially a combination of several existing Salesforce products, including CPQ, its software that generate quotes for orders, and Billing.
Tech giants not convinced Australia's critical infrastructure Bill is currently fit for purpose
Microsoft, Salesforce, and Cisco are concerned mostly with government step-in powers.
Photos: Colin Powell tries to inspire leaders
Colin Powell, the former secretary of state, speaks at Salesforce.com's user and developer conference in San Francisco.
Photo: Salesforce CEO takes the stage
Marc Benioff tells company conference attendees that customers want to make their own choices.
Image: Salesforce's mashup tools
The hosted CRM company's upcoming release will include a new framework for customizing online business software.
Photos: Benioff touts 'business Web'
Salesforce.com CEO Marc Benioff takes the stage in San Francisco to outline his vision of the "business Web."
Photos: Benioff touts 'business Web'
Salesforce.com CEO Marc Benioff takes the stage in San Francisco to outline his vision of the "business Web."
Tableau public sector head shares insights on what today's governments want in data analytics
ZDNet's Bill Detwiler talks with USAF Brig. Gen. (Ret) Steven Spano who is regional VP for Public Sector at Tableau about what the company's government customers are asking for in a data analytics platform.
Salesforce Work.com gets updates to improve employee engagement and in-person customer interaction
Sarah Franklin, EVP and GM, Platform, Trailhead and AppExchange at Salesforce talks with TechRepublic's Bill Detwiler about updates to Work.com that focus on improving employee engagement and safely handle in-person customer interactions as companies adjust to the new normal of COVID-19.
Salesforce's strategy for business partnerships, put customers first
Salesforce chief business officer (CBO) Ryan Aytay talks with Bill Detwiler about how the company works to create business partnerships that meet customers wherever they are.
Salesforce Anywhere isn't just about collaboration, it's about helping people work better together
Michael Machado, VP of product management at Salesforce talks to Bill Detwiler about Salesforce Anywhere, a new product announced at TrailheaDX 2020 designed to help companies improve workforce collaboration.
Tableau's roadmap: Deeper Salesforce integration, Einstein integration, and easier visualizations
Francois Ajenstat, Chief Product Officer at Tableau, talked with Bill Detwiler about how the integration with Salesforce is going post acquisition, the product roadmap for Tableau, and how data visualizations can help respond to the COVID-19 pandemic.
Salesforce announces developer productivity tools built for coders working remotely
Ryan Schellack, Product Marketing Manager at Salesforce, talks with TechRepublic's Bill Detwiler about a new set of developer productivity tools Salesforce announced in the run up to its TrailheaDX 2020 virtual event.
TrailheaDX 2020: Building a better tech conference
Bill Detwiler speaks with Salesforce's Sarah Franklin about how the company plans to make its virtual TrailheaDX 2020 developer event a better, more inclusive, and more meaningful tech event.
Salesforce SMB exec Marie Rosecrans shares insights on meeting the unique needs of small business
Marie Rosecrans, SVP of SMB marketing for Salesforce, shares insights from the company's 20+ years of building software for small businesses.
NSW Department of Education redefining its customer service experience
School Services is fixing its technology to reduce 33 different ways of doing things down to one.
AirAsia Shutters Call Centres to Go All-in on Chatbot and Voice AI
The future of customer service is messaging and voice-based artificial intelligence, according to the airline.
Today's workers want to be heard, says Salesforce's SVP of employee engagement
The modern workforce wants to be part of a values-driven company where they're allowed to speak their mind, says Salesforce's Jody Kohner.
After Google Cloud and AWS, Salesforce adds Microsoft's Azure to its portfolio
Salesforce has cloud agreements to use Amazon's and Google's clouds for various workloads, making it a multi-cloud poster child.
Why Colorado spent two years overhauling its benefits platform
Ultimately, equipping state employees with a more modern platform will help Colorado residents get more out of the Colorado Benefits Management System, said Dan Santangelo, Colorado's deputy CTO.
Creating a digital "customer journey" for healthcare patients
Chris Zant, chief digital officer for ConvergeHEALTH at Deloitte Digital, explains how the health sector can create a holistic experience for consumers while drawing important boundaries between marketing and patient services. Read more: https://zd.net/2D7KKeg
Alibaba named as Salesforce's exclusive provider in China
Alibaba will bring Salesforce's CRM platform to customers in mainland China, Hong Kong, Macau, and Taiwan.
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