Salesforce updates Service Cloud with Slack "swarming" and other new tools
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Flexera updates its IT management platform to help customers control Salesforce costs
Organizations are looking for ways to reduce spending on the Salesforce AppExchange and Salesforce Marketing Cloud, Flexera says.
US spent $62 billion online during Cyber Week; global spending topped $275 billion
Consumers spent $74 billion in the first three weeks of November, a 10% increase compared to last year.
Youth Insearch supporting at-risk youths through digitisation and automation
Youth Insearch has been on a digital transformation journey since 2014, which has helped it improve the way it supports young people through traumatic events.
MuleSoft rolls out universal API management capabilities
The new tools allow developers to design, build, deploy, operate and discover all of their APIs -- no matter where they were built, what language they were built with, or where they were deployed.
Salesforce promotes Bret Taylor to Co-CEO, alongside Marc Benioff
Taylor, who has served as president and COO since 2019, has also been promoted to vice chairman of the board. Salesforce also reported better-than-expected Q3 results.
Adobe: Black Friday spending in US falls to $8.9 billion as shoppers start earlier in November
Adobe's data said spending in the US either matched or fell below 2020 figures for Thanksgiving and Black Friday because shoppers and retailers are starting earlier.
Slack revamps platform as it aims for workflow automation, app integration
The rebuilt Slack platform also highlights how Salesforce is increasingly competing with ServiceNow for workflow automation mindshare.
Salesforce adds tools to Field Service for more complex jobs
The platform now has an improved Scheduling and Optimization Engine to help organizations handle jobs requiring multiple technicians or service phases.
Google and Salesforce create cybersecurity baseline for companies checking vendors
MVSP is presented in the form of a minimum baseline checklist that can be used to verify the security posture of a solution.
Medcast uses revamped CRM system to help upskill 20,000 nurses during COVID-19
Medcast was able track and report the number of nurses that participated in its care nursing and high dependence nursing courses.
Startup Scratchpad launches workspace commenting system for sales teams
Fits into sales workflows, connects disparate collaboration apps, and plugs directly into Salesforce.
Asynchronous videos: Can the TikTok generation save us from meeting overload?
Technology vendors seem to think there's something to asynchronous video and messaging. It's worth a try, given meeting overload is real.