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Articles about Salesforce.com
Salesforce intros new toolset for customer feedback management
The Feedback Management suite is a new integrated toolset that aims to help companies gather real-time feedback on the needs and expectations of customers.
Revisiting the conversation about tech diversity and inclusion in Australia
As the sector enters a new phase of addressing issues that have long been ignored.
Macquarie Bank using tech to fix how it handles complaints
Turned to Salesforce with the overarching goal of gaining a '360 view' of its customers.
RACV overhauls legacy IT to gain a single view of its customer
The organisation has changed drastically since it was founded over 100 years ago, but its tech stack was doing much of the same before it kicked off an 'extensive' transformation project.
Salesforce rolls out new Marketing Cloud features, Datorama integration with Tableau
Key updates include Einstein-powered AI features in Interaction Studio, four new features in the enterprise addition of Pardot, and a new Datorama integration with Tableau.
Salesforce launches Salesforce Anywhere, app that embeds collaboration, data across platforms
According to Salesforce, Anywhere incorporates lessons from the Quip app to reinvent collaboration within Salesforce.
Salesforce, Siemens partner for new suite of touch-free tech for the workplace
The product suite aims to help businesses create touch-less office environment when employees return to the workplace.
Salesforce adds Einstein recommendations to Trailhead, bolsters developer productivity tools
Salesforce's Einstein Recommendations for Trailhead provides learners with personalized career pathways and skills. The company also added serverless and code building tools for developers.
How Salesforce plans to make virtual TrailheaDX 2020 a better, more meaningful tech conference
For Salesforce, taking TrailheaDX digital is about more than just keeping the event going, the company wants to make TDX a better, more inclusive, and more meaningful tech event.
Snowflake rolls out new features, Salesforce integrations
The goal for Snowflake is to make it easier to move data onto its platform and query it across sources including investor Salesforce.
Programming languages: Rust enters top 20 popularity rankings for the first time
Memory-safe systems programming language Rust is finally capturing the attention of lots of developers.
Salesforce launches new Work.com products for post-coronavirus planning
The new products focus on on-site visitor management, business continuity and supply chain management.
Salesforce CEO Benioff: 'In a moment of crisis, you need to invest through it'
Work.com is an example of investing in a downturn and now Salesforce.com aims to broaden its reach as a digital transformation engine.
Salesforce SMB exec Marie Rosecrans shares insights on meeting the unique needs of small business
Marie Rosecrans, SVP of SMB marketing for Salesforce, shares insights from the company's 20+ years of building software for small businesses.
Developers say Google's Go is 'most sought after' programming language of 2020
But they are over having meetings, and most of them working for large enterprise aren't happy with their job.
Photos: Colin Powell tries to inspire leaders
Colin Powell, the former secretary of state, speaks at Salesforce.com's user and developer conference in San Francisco.
Photo: Salesforce CEO takes the stage
Marc Benioff tells company conference attendees that customers want to make their own choices.
Image: Salesforce's mashup tools
The hosted CRM company's upcoming release will include a new framework for customizing online business software.
Photos: Benioff touts 'business Web'
Salesforce.com CEO Marc Benioff takes the stage in San Francisco to outline his vision of the "business Web."
Photos: Benioff touts 'business Web'
Salesforce.com CEO Marc Benioff takes the stage in San Francisco to outline his vision of the "business Web."
Salesforce Anywhere isn't just about collaboration, it's about helping people work better together
Michael Machado, VP of product management at Salesforce talks to Bill Detwiler about Salesforce Anywhere, a new product announced at TrailheaDX 2020 designed to help companies improve workforce collaboration.
Tableau's roadmap: Deeper Salesforce integration, Einstein integration, and easier visualizations
Francois Ajenstat, Chief Product Officer at Tableau, talked with Bill Detwiler about how the integration with Salesforce is going post acquisition, the product roadmap for Tableau, and how data visualizations can help respond to the COVID-19 pandemic.
Salesforce announces developer productivity tools built for coders working remotely
Ryan Schellack, Product Marketing Manager at Salesforce, talks with TechRepublic's Bill Detwiler about a new set of developer productivity tools Salesforce announced in the run up to its TrailheaDX 2020 virtual event.
TrailheaDX 2020: Building a better tech conference
Bill Detwiler speaks with Salesforce's Sarah Franklin about how the company plans to make its virtual TrailheaDX 2020 developer event a better, more inclusive, and more meaningful tech event.
Salesforce SMB exec Marie Rosecrans shares insights on meeting the unique needs of small business
Marie Rosecrans, SVP of SMB marketing for Salesforce, shares insights from the company's 20+ years of building software for small businesses.
NSW Department of Education redefining its customer service experience
School Services is fixing its technology to reduce 33 different ways of doing things down to one.
AirAsia Shutters Call Centres to Go All-in on Chatbot and Voice AI
The future of customer service is messaging and voice-based artificial intelligence, according to the airline.
Today's workers want to be heard, says Salesforce's SVP of employee engagement
The modern workforce wants to be part of a values-driven company where they're allowed to speak their mind, says Salesforce's Jody Kohner.
After Google Cloud and AWS, Salesforce adds Microsoft's Azure to its portfolio
Salesforce has cloud agreements to use Amazon's and Google's clouds for various workloads, making it a multi-cloud poster child.
Why Colorado spent two years overhauling its benefits platform
Ultimately, equipping state employees with a more modern platform will help Colorado residents get more out of the Colorado Benefits Management System, said Dan Santangelo, Colorado's deputy CTO.
Creating a digital "customer journey" for healthcare patients
Chris Zant, chief digital officer for ConvergeHEALTH at Deloitte Digital, explains how the health sector can create a holistic experience for consumers while drawing important boundaries between marketing and patient services. Read more: https://zd.net/2D7KKeg
Alibaba named as Salesforce's exclusive provider in China
Alibaba will bring Salesforce's CRM platform to customers in mainland China, Hong Kong, Macau, and Taiwan.
DevOps in the cloud: Best practices and pitfalls for cloud deployment and development from Copado
David Brooks, VP of Products at Copado, explains how companies can use DevOps for large-scale cloud deployments and how to avoid common cloud development mistakes.
How the health care sector can tap into more data in Salesforce's Health Cloud
ZDNet's Stephanie Condon talks with TechRepublic's Karen Roby about how health care providers, payers and other parts of the industry can now add "social determinants" to the Health Cloud. Read more: https://zd.net/2By418A
It's so hard to be customer first, but it shouldn't be
Salesforce rolled out its technology roadmap to align various technologies and systems so they revolve around one customer record. The idea isn't unique, but so many enterprises struggle with being customer first. ZDNet's Larry Dignan and Steve Ranger talk about the moving parts.
Top Stories
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![Developers say Google's Go is 'most sought after' programming language of 2020]()
Enterprise Software
Developers say Google's Go is 'most sought after' programming language of 2020
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![Salesforce deploys Einstein Vision to spot great white sharks]()
Artificial Intelligence
Salesforce deploys Einstein Vision to spot great white sharks
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![Snowflake raises $479 million in funding, but Salesforce partnership key]()
Cloud
Snowflake raises $479 million in funding, but Salesforce partnership key
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![Google employees protest: 'Don't bid for border control cloud contract']()
Cloud
Google employees protest: 'Don't bid for border control cloud contract'
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![Top cloud providers 2019: AWS, Microsoft Azure, Google Cloud; IBM makes hybrid move; Salesforce dominates SaaS]()
Cloud