Amazon steps up Web services support
Amazon Web Services (AWS) is growing up quickly. The company rolled out premium support services, which will be a welcome sign as more enterprises dabble with Amazon's cloud.
AWS rolled out premium support services for Amazon EC2, S3 and SQS with two tiers gold and silver.
The Gold plan also includes round the clock (24 hours per day 7 days per week 365 days per year) coverage, telephone support, and 1 hour maximum response time for issues designated as urgent.
Both plans have an AWS support center to track cases and problems. As for pricing:
The Silver support plan is priced at $100 per month or $0.10 per dollar of monthly service usage (whichever is greater). The Gold support plan is priced at the greater of $400 per month or a charge of $0.20 per dollar for the first $10,000 of monthly service usage, $0.15 per dollar for the next $70,000 and $0.10 per dollar of everything over $80,000.
These premium support plans are a big deal. Support was one of the big worries hampering corporate adoption. This move also shows how Amazon's cloud is ahead of the pack.