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Enterprises with multi-vendor IP telephony need single-tool management

I've just finished reading a May, 2007 white paper entitled Multi-vendor IP telephony management: challenges and solutions.From performance-management solutions provider Prognosis, the nine-page paper's conclusions are that in light of Nemertes Research findings attesting to the doubling (10& to 20%) of enterprises that have multi-vendor IP telephony environments, a number of challenges face these enterprises.
Written by Russell Shaw, Contributor on

I've just finished reading a May, 2007 white paper entitled Multi-vendor IP telephony management: challenges and solutions.

From performance-management solutions provider Prognosis, the nine-page paper's conclusions are that in light of Nemertes Research findings attesting to the doubling (10& to 20%) of enterprises that have multi-vendor IP telephony environments, a number of challenges face these enterprises.

The white paper says these enterprises would do best in terms of managing IP with a single tool. But if they don't, they will find out that:

  • Multiple IP telephony vendor tools cannot be unified into a single management display;
  • Procuring and maintaining multiple IP telephony management tools is expensive;
  • Training network operations staff is time-consuming and expensive;

The white paper then suggests that tools capable of managing multiple IP systems in an enterprise should have the following capabilities:

  • Support for core issues across the management lifecycle;
  • Support for the entire telephony ecosystem;
  • Support for vendor specific metrics and application protocol interfaces;
  • Scalability;
  • Distributable architecture;
  • Flexible SLAs;
  • Customizable views;
  • Interoperability with higher level management tools.

With such tools in place, benefits to the multiple IP systems enterprise include the ability to:

  • Provide operations staff with a unified view across disparate IP telephony environments;
  • Eliminate the need to procure and maintain multiple management tools;
  • Reduce the time and expense involved in training staff to use different management solutions.

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