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Lucent's 'virtual' contact solution

SINGAPORE, 7 June 2000 -- Keeping in touch with customers and colleagues have assumed new importance in this new business environment. There is constant pressure to find new ways to improve customer service and increase productivity.
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Written by Joe Rebeiro on
SINGAPORE, 7 June 2000 -- Keeping in touch with customers and colleagues have assumed new importance in this new business environment. There is constant pressure to find new ways to improve customer service and increase productivity.

Also, with the increasing mobility of the workforce, there is a growing trend towards 'hotdesking', or location-independent working environments.

Lucent's solution to communicate efficiently in such an environment is through the Digital HotDesk. It provides a single point of contact for customers, colleagues, and suppliers.

It is a concept of one 'virtual' number to direct calls and faxes to employees, regardless of where they are working today. It has a simple and user-friendly interface that allows users to pre-program up to nine different location numbers. If any one of those numbers are unavailable, the calls will be automatically routed to the next available number.

Digital HotDesk will be available in Singapore, Hong Kong, Japan, and Korea within the next quarter. In Europe Digital HotDesk is already being used by several companies.

Cap Gemini, a large computer services organization, introduced the Digital HotDesk in March 1998 and finds it indispensable. SMEs in the region can gain the same benefits as large multi-nationals as it allows valuable office infrastructure to be easily shared.

About Lucent Technologies' new Enterprise Networks Group
By the end of September, Lucent Technologies intends to spin off its enterprise communications systems, business cabling and LAN-based data networking businesses, including Digital HotDesk; Integrated Messaging and Data/Voice Convergence, into a separate company focused on delivering next-generation communications networks for enterprises.

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