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Nationwide customers hit by double-debit glitch

Money has been taken twice from an as-yet unknown number of Nationwide customers accounts, according to reports on Twitter. Nationwide is investigating the issue
Written by Tom Espiner, Contributor

A technical problem with Nationwide debit transactions has seen some money taken twice from customer accounts, according to complaints on Twitter.

Nationwide admitted on Twitter that customers were having debit transaction problems, but had not indicated the scale of the glitch at the time of writing.

Nationwide branch
Nationwide is looking into reports of a glitch that has seen money taken twice from some customer accounts. Image credit: Nationwide

"We are aware of debit card transaction issues affecting only some of our customers," a Nationwide spokeswoman told ZDNet on Thursday.

Nationwide is working to resolve the issue as soon as it can, the spokeswoman added.

A number of organisations and individuals took to Twitter to report incidents. Payments made over the last three days may have been taken twice, SME support organisation Cambridgeshire Business Support said in a tweet.

The Nationwide problems come a month after competitors RBS, Natwest and Ulster Bank were hit by a batch-processing glitch.

Update 2.40pm BST: The debit glitch occured for transactions on the 24 and 25 July, a Nationwide spokeswoman said.

"It was a one-off, isolated incident, down to human error," said the spokeswoman.

Nationwide will endeavour to put the problem right overnight, and will reimburse any charges issued due to the transaction error, said the spokeswoman.


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