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Nexus One: Wonder or Blunder?

It's been a week since Google launched their "super phone" called Nexus One, and that means it's time to analyze the fallout.There is no denying that Google has one of the sexiest, and powerful Android devices available anywhere.
Written by Garett Rogers, Inactive on

It's been a week since Google launched their "super phone" called Nexus One, and that means it's time to analyze the fallout.

There is no denying that Google has one of the sexiest, and powerful Android devices available anywhere. Early reviews rave about it's brilliant screen, unbelievable sound quality and lightning speed. There's only one problem: The Nexus One release was less about the phone and more about the process.

I wont spend much time reviewing the phone -- reviews have largely been saying the same thing for a week (it's really good). On the other side, it appears that the phone-buying process has been a bit of a failure so far.

I've said several times in the past that Google doesn't have good customer support -- one of the biggest reasons I believe Google Apps won't be able to dominate Microsoft in the enterprise world. Unfortunately for Google, and Nexus One customers, phone sales go hand in hand with technical support.

In Google's "self help" site for the Nexus One, you can see hundreds upon hundreds of people complaining about one thing or another -- and very few answers. It appears the biggest problems are that 3G doesn't work on AT&T, it's not available for purchase outside the United States, and some customers who should be eligible for a discount by T-Mobile aren't seeing one.

Because they didn't have a really good support system in place before the Nexus One launch, Google has been struggling to keep people happy -- a battle that may be tough to win. Either way, the "process" isn't as smooth as Google had imagined.

Did you buy a Nexus One? Let's hear what you think.

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