in brief Telstra BigPond customers in NSW and Victoria have been having account issues since last weekend.
Around 1 per cent of customers from the two states have been
unable to access their accounts on the BigPond site, shutting them
out of their emails and other account related services.
A spokesperson for Telstra confirmed the issue. He said that
customers had been ringing BigPond to restore their services and
that the company was also restoring the services of those who
hadn't got on.
"It is expected that all services will be restored this
evening," the spokesperson said. "We have put additional staff on
to handle the increase in calls, but would ask customers to be
patient when calling."