The Commonwealth Bank has announced Telstra as the winner of its
10-year managed services contract, officially confirming a ZDNet.com.au report late last month that the telco was the front runner for the deal.
The deal, which will see Telstra providing telecommunications and
managed services via Telstra's Next IP and Next G networks to the bank's branches,
contact centres, EFTPOS network and non-branch ATMS, is worth up to
$100 million a year, according to the companies.
"Our arrangement with Telstra is a partnership which is directly
focused on customer satisfaction through well-defined shared goals,
commitments and business outcomes. This is the first time we have
struck a deal of this kind," the Commonwealth Bank's CIO Michael
Harte said in a statement.
"The Commonwealth Bank is embarking on a significant
transformation project and we are delighted to be a key partner.
Through Telstra's own transformation we have invested in world class
networks and services and alliances with leading partners. We look
forward to bringing these advances to the partnership to offer real
benefits to the group, its customers and staff," David Thodey,
Telstra's group managing director enterprise and government said in
Optus had also been one of the bidders. Telecom New Zealand
subsidiary Gen-i previously held the contract, but
decided to pull out due to the slim margins on the deal.