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Telstra suffers ADSL and NBN outage

Customers of Telstra have yet again been hit by an outage, this time to ADSL and NBN services across much of the nation.
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Written by Chris Duckett on

Telstra's run of outages has continued, with customers across Australia complaining of a lack of service on ADSL and NBN connections on Friday morning.

As of the time of writing, Telstra's service status page shows outages in New South Wales, Queensland, Western Australia, the Northern Territory, and South Australia.

"Customers with NBN voice and data services and ADSL services may be having difficulty connecting to the internet," a Telstra spokesperson said of the incident.

"The issue commenced early this morning, and is impacting NBN-based services and a small number of ADSL services. Services are in the process of being restored."

At 11am AEST, Telstra said a "significant restoration" of services had occurred, but that customers in NSW may still be affected.

The Australian incumbent telco has had a rough start to 2016, with customers subjected to three outages over a period of six weeks: The first on February 22, which affected prepaid and post-paid mobile services and was caused by "embarrassing human error"; the second on March 17, which involved an hours-long national mobile data and voice outage; and the third on March 22, which was a smaller voice outage.

Telstra has since committed to spending an additional AU$50 million on improving the monitoring and recovery times of its network.

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