iiNet's broadband customers have for several weeks
been experiencing slow speeds to some international Internet
sites as the telco wrangles with a congested connection in the
United States (US).
"Customers will experience slow speeds to some international
sites," states an advisory issued by the telco on April 10 and
updated yesterday evening. Customers
Australia-wide are affected, iiNet claims.
One Sydney-based customer said he had been experiencing the
problem since late March. "The speeds are slower than dial-up,"
he said via e-mail. "The problem is with many users connecting to servers in the US and parts of Asia with very slow speeds."
iiNet's chief technology officer Greg Bader admitted the
problem was somewhat out of his hands.
"Unfortunately we don't have full control over it. We've seen
where the problem is, and unfortunately we cannot control the
timing on it," he said in a phone interview with ZDNet Australia
"The issue is with the peering link in the US," he continued.
"We've got about a gig of traffic running through this link in
the US and it's just congesting. We're pushing them to upgrade it
to a five gig link, and they're working on it."
Bader said iiNet didn't have a direct relationship with the
supplier causing the problem and consequently was working through
another carrier to get the issue resolved. "I'm sure you can appreciate how frustrating it is being one step removed," he said.
iiNet's upstream provider has given the telco an estimated
resolution date of 21 April for the problem.
Bader declined to reveal which carriers were involved and noted it was possible other Internet service providers could be
However the news may not all be bad for iiNet customers.
"We generally don't try and run our network like that, so we are working on it," said Bader yesterday. "We are putting in place some other measures to try and get
around it. Some stuff we're doing tonight
will hopefully ease people's pain a little."
"We're beefing up our capacity on other suppliers and