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Westpac signs five-year deal with Optus

Westpac has signed a five-year deal with Optus to provide its domestic mobile network and managed services, and drive its international services and contact centre transformation.
Written by Leon Spencer, Contributor

Westpac announced today that it had signed a new five-year deal with Optus to provide its domestic mobile network and managed services.

According to Optus, the deal will also see the SingTel subsidiary deliver the bank’s international services and contact centre transformation.

The new agreement comes only a day after Telstra announced it had also entered into a five-year deal with Westpac to provide Australia's second-largest bank with its domestic data network, primary internet access, outbound voice and Pacific Bank telecommunications services.

The announcement comes as Westpac moves to expand and strengthen its Asia-Pacific presence. As part of the deal, Optus will service the bank's sites across Asia as well as its offices in New Zealand, USA and the UK.

"We’re extremely pleased to extend our deep relationship with Westpac and St George,” said Optus Business’ managing director, John Paitaridis. "It's exciting to have our capabilities in Australia and the Asia-Pacific region recognised, and we're looking forward to partnering with Westpac to expand its international reach while delivering world-class mobility, customer service and contact centre transformation."

Optus had supplied telecommunications services to St George for 12 years prior to its acquisition by Westpac and the deal renews many of the services that the telco has already been providing for the bank, including mobiles, ATM network, payments infrastructure and SMS gateways.

The deal will see Optus continue to provide service management to more than 13,000 mobile devices across Westpac's domestic fleet.

According to Optus, Westpac chose it to partner with in a bid to transform its contact centre environment.

"Westpac will take advantage of best-of-breed technology across all of its contact centres, enabling it to have the necessary agility to respond to changing customer expectations, including social and mobile customer interactions," Optus said in a statement.

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