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Yahoo Mail's IT woes: You can always walk away

Yahoo is betting users won't leave no matter what it does with its service. It could lose that bet.
Written by Larry Dignan, Contributor

Yahoo Mail is suffering from yet another uptime debacle---to go along with a redesign that often has glitches---but the answer for users is simple: Leave.

Yahoo Mail: It works...once in a while.

I've documented Yahoo Mail search problems for years. The latest design, which is slick in spots, appears to have a better search, but other things break.

Simply put, Yahoo Mail is an IT disaster.

In a blog post, Yahoo acknowledged its issues:

We are very sorry for recent difficulties with Yahoo Mail.

Some of our users have not been able to access their mail since 10:27 PM PT on Monday night, due to a hardware problem in one of our mail data centers. The issue has been harder to fix than we originally expected.

We have dozens of people working around the clock to bring it to a resolution. We believe our current efforts will restore our users’ access to their inboxes by 3 pm PT today. We’ll post again then on our @YahooMail Twitter handle.

by Jeffrey Bonforte, SVP of Communication Products

Kara Swisher has reported that Bonforte acknowledged complaints, but said users will suck it up and stick around. In other words, Yahoo is a bit cocky and doesn't think complaints will matter in an actual revolt.

It's time to prove them wrong and move to another email service. Gmail and Outlook.com are fine alternatives.

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